FAQ
Find answers to the most frequently asked questions.
The chair does not turn on
1. First, check the power cable of the chair. Check that the power cable is correctly plugged into your local socket (wall socket or multitab) and also that the other side of the cable is firmly inserted into the chair socket.
2. If, despite everything, the chair does not turn on, check by plugging another device into your local socket. There may be no power to the socket.
3. If there is power but your chair still does not work, unplug your chair and check the fuse. The fuse compartment is located right next to the chair socket. An additional fuse is provided.
4. If unexpectedly the chair does not turn on, contact customer service.
The chair stops during the cycle
The power cord can sometimes become disconnected during use if it is not properly plugged in because the chair is moving. Make sure the cord is not too tight and that there is always some slack.
If the chair still does not work, please contact customer service.
The chair stops at the end of the cycle
When the chair is not configured in Auto Reset, the chair stops in position at the end of the session. To straighten the chair, you can turn the remote control on and off so that it returns to its initial position. In order for the chair to return to position at the end of EACH session, go to the settings and enable Auto Reset.
The chair works, but the remote control / tablet doesn't.
Your remote control or tablet may be unplugged or have run out of battery. Make sure its power cord is properly connected.
Airbags are not working
Some massage programs do not activate the airbags, or they may be off. Go to your remote control settings and check that the airbags are turned on (OFF: 0, ON: power level 1 to 5 or 6).
Rollers are not working
Make sure you have started a massage session or try changing programs. When in manual mode, check the selected area (massage zone), because when it is set to ‘fixed’ and on ‘acupressure’ mode, you must manually move the rollers using the arrows on your remote control.
Heating is not working
When you turn on the heating function, it takes approximately 5 to 10 minutes to feel the heat. This is the same principle as heated car seats. To better feel the heat, we recommend wearing light clothing. If you still don’t feel any heat, please contact customer service.
Operating Noise
If you hear a slight motor noise and air escaping during use, don’t worry. The chair makes regular noises during operation; these are the air compressors.
A beep sound occurs during operation
1. This is the case of machine sensor operation. Did the massage chair stop working at the same time as the beep sound? Action: In this case, do not panic. If there is an obstruction on the side or bottom of the leg/sudden increase in weight/obstruction at the rear when entering the initial mode. After checking the contents displayed on the remote control and removing it, turn off the remote control. If it is turned off, turn it on and then turn it off again, and you can safely get out of the massage chair. If you come down from the massage chair without completing the initial mode (home position), the sensor may activate again, so wait until the machine completely stops.
2. If you turn off the remote control after using the massage chair, the beep sound will sound until it returns to the initial mode (home position). This is not a malfunction. For example, it can be said to be like a warning sound made when a car reverses.
3. In other cases, if the beep beep beep sounds while the operation has stopped, contact customer service.
Banging or abnormal noise
If you hear an unusually loud noise or if the chair starts shaking violently, move away from the chair and, if possible, record a video to send to customer service. We can then guide you on the next steps.
Body scan recognition is not good
It is designed to automatically recognize body scan when driving in automatic mode. If the customer moves or stands up during body scan recognition, accurate body scan recognition may not be possible. In automatic mode, use it after about 1 to 2 minutes of body recognition in a comfortable state.
When the isometric motor and leg angle motor do not move
1. Each motor may stop working if there is an obstacle in operation, so please remove the obstacle.
2. If the massage chair is used excessively or receives excessive impact (weight), turn off the power and use it again after 30 minutes. If other methods do not work well → Apply for CS
Bluetooth
If you are unable to connect your mobile phone to the wheelchair, check that Bluetooth is enabled in the wheelchair’s settings. The wheelchair’s name should then appear in your mobile phone’s list of devices.
How should I clean my massage chair?
To clean your massage chair, use a soft cloth and a mild soap solution. Avoid using harsh chemicals or abrasive cleaning tools. Ensure the power is off and the chair is unplugged before you start cleaning.
How do I care for the leather parts of the massage chair?
Clean the leather parts with a leather cleaner. Regularly use a leather conditioner to prevent the leather from drying out. Avoid prolonged exposure to direct sunlight.
How do I remove dust from the massage chair?
Regularly vacuum the massage chair to remove dust. Use a small brush to clean tight spaces and small parts for better results.
How should I store the massage chair when not in use?
When not in use, cover the massage chair with a cover to prevent dust buildup. Store it in a place away from direct sunlight and high humidity.
How often should I perform maintenance on the massage chair?
The frequency of maintenance depends on how often the chair is used, but it is recommended to perform a thorough inspection and cleaning at least once every six months. Regular maintenance can extend the lifespan of the massage chair.
What should I do if a part of the massage chair breaks?
If a part of the massage chair breaks, follow the instructions in the product manual and contact the manufacturer’s official service center. Avoid attempting repairs yourself, as this may void the warranty.
Where to buy ?
Depending on where you live, you can contact a certified retailer on the ‘Find a Store‘ page located near you.
To obtain the special 5-year manufacturer’s warranty, please visit our online store.
Buy directly from Bodyfriend Europe
Our online shop is currently under construction. It will open in September 2026.
For further details, contact us !
How long will it take to deliver ?
If you purchase a Bodyfriend massage chair from one of our certified retailers (list here), the retailer’s policy and delivery times will apply.
If you purchase directly from Bodyfriend Europe, delivery times are 2-3 days for France and 4-7 days for the rest of Europe. For island regions, we rely on European carriers, and delivery times may be slightly longer.